|Welcome to Help|
1. Get quotes and add products to your wallet
2. Confirm order total
3. Enter delivery and payment information
4. Confirm your order
Step 1: Get quotes and add products to your wallet:
Click the radio button to choose Foreign Currency and select the first country you want from the drop down list. (e.g. United Kingdom).
Enter either the Dollar Amount you want to spend - or - the Foreign Amount of currency you wish to purchase and press the <Quote> button to convert the amount, and to see the actual amount of currency you can purchase (based on available denominations). (For quicker service you can click <Quote and add to order> to add items directly to your wallet)
Once you've settled on the currency and amount, click <Quote and add to order> to add the item to your wallet.
Repeat for as many countries as you will be visiting.
Once you are done adding the products you need to your wallet, click <Confirm Order> to move to the next step.
Step 2: Confirm order total:
Orders will be delivered the next day by 5 p.m. Please note: orders received prior to 3 p.m. Eastern Time are processed on a same day basis. Orders received past 3 p.m. Eastern Time are processed on the next business day. We do not offer weekend deliveries at this time.
Confirm your order total and click <next: enter payment details>.
Step 3: Enter delivery and payment information:
To speed your transaction, please include your credit card billing or debit card statement address exactly as it appears on your statement.
Your email address is used only to send you an order confirmation and/or correspond with you regarding your order.
We do not deliver to post-office (PO) boxes.
None of your personal information will be shared with third parties for commercial purposes.
Step 4: Confirm Your Order
To make changes to your order click <back: change order>.
To cancel your order click <cancel order>.
If you are satisfied with your order, click <Purchase> to submit it - a confirmation page will then be displayed that includes your confirmation number. Please write down your confirmation number or print this page. You will also receive a confirmation email verifying your order and estimating your delivery date. If you do not get a confirmation number, your order was not received.
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Q: How do I pay for my purchase?
A: You can pay for orders with most major credit or debit cards issued in your country registered in your name and with sufficient funds available to cover your order and any applicable fees. Credit cards may be subject to a cash advance fee by the card issuer. Please check with your card issuer for details.
Q: Is purchasing online secure?
A: Yes. We recognize that everyone who visits our site is concerned about the confidentiality and privacy of their information. We use sophisticated measures to protect your information. Security measures are constantly reviewed and are enhanced as new technology emerges. Currently, we use a combination of firewalls, Secure Sockets Layer (SSL), and other security techniques to make sure that your transaction is secure. All customer information is stored offline and is not available to any one on the internet.
Q: Why are rates quoted on the site different than those in the newspapers?
A: Rates quoted in newspapers are not indicative of rates that the average customer can secure. Rates quoted in newspapers are usually 'spot rates' available on amounts of $1M or more transferred electronically between banks.
Q: What should I do if I have foreign currency that I want to sell?
A: We are not able to purchase foreign currency from customers over the internet or the telephone at this time. We can recommend that you visit one of our Travelex retail foreign exchange locations. For information on specific branch locations in your area, please click here.
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Still have questions or want to give us feedback? You can reach us by telephone at 877-414-6359, Monday through Friday between 8:30 a.m. and 8 p.m. EST, or email us at firstname.lastname@example.org. Thank you for using My Travel Wallet.
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